PRIVACY POLICY

Tweed E-Bike Hire takes the privacy of you information very seriously. To make it clear how we do this, we have created this policy.

 

From 25th May 2018, the new Data Protection Act 2018 comes into place, and I need to inform you what data I hold about you, why I need it, what I will be doing with your data, who I might share it with.

 

Definition of Terms

I, We or Us: Stephen Marshall, 7 Dean Park, Newstead, Melrose, TD6 9RQ

 

What information do I hold, why do I have it and who might I share it with?

 

Personal data

 

We collect the following information;

 

  • Name

  • Address

  • Telephone number

  • Email address

 

These details are required for;

 

  • Internal record keeping

  • So we can contact you regarding your enquiry.

  • Confirm your booking

  • Identify you when picking up and returning a Bike

  • Keep you updated with any relevant information regarding your Bike Hire

 

We also may use this data to contact our visitors and customers with general notices and promotional messages. 

 

These details are provided by you through the website, email, phone or any other method.

 

If you don't want us to continue to hold and process your personal data, please contact us at tweedbikeboxes@btinternet.com

                                                                                      

How and where do I hold your data?

 

All data records are kept securely.

Only I have access to these records and I will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows you to contact us and advise you of our. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

How and when do we share your data?

 

We may require to share your Personal Data following information with our Hubs

 

This is provided to the our Hubs for the purposes of identifying you when you pick up or drop off a box and for no other reason. This policy does not extend to these businesses.  Once provided, we accept no liability for how this data is handled. If you have any concerns, please contact us tweedebikehire@btinternet.com at the time of booking or by speaking to Hubs directly.

 

Links to other websites
This website may provide links to other websites. We have no control over these websites and are not responsible for their content. This policy does not extend to your use of these websites.  

 

Your Individual Rights under the Data Protection Act 2018.

 

You have:

  • the right of access to your personal data;

  • the right to object to the processing of your personal data;

  • the right to restrict the processing of your personal data;

  • the right to rectification of your personal data;

  • the right to erasure of your personal data;

  • the right to data portability (to receive an electronic copy of your personal data);

 

My Rights

 

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

In exercising your Individual Rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for me to delete all your personal data, I may be required to retain some data for taxation, legal, regulatory and insurance purposes.

 

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement or legal matters.

 

Complaints

 

If you are dissatisfied with the way in which I process your personal data, you have the right to complain to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns , by live chat or by calling their helpline on 0303 123 1113.

 

How to contact me

 

If you have any questions regarding the use of your data and your Individual Rights, please contact me directly by emailing tweedebikehire@btinternet.com

 

Thank you.

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